Terms and conditions
BOOKING AND DEPOSIT PAYMENT:
To guarantee the reservation, by mail, online form or by telephone, we require:
- a deposit of 100% of the cost of the booking reservation.
The deposit can be paid through:
- PayPal / Credit or debit cards (for bookings by mail or by on-line form)
- Bank transfer (only for bookings by mail)
The reservation will be considered confirmed only when we have received the total payment of the reservation.
In case of booking cancellation:
|Up to 30 days before the start of the stay||Between 29 to 10 days before the start of the stay||From the 9th day to the beginning of the stay|
|100% refund of the deposit paid||50% refund of the deposit paid||no refund of the deposit paid|
No refund in case of reservations with discounts or promotions.
Once the booking is confirmed, any variation or cancellation of the same can be made exclusively by e-mail to the address: firstname.lastname@example.org
Cancellations or changes communicated up to 30 days before the scheduled arrival date do not involve any penalty. We will refund the total amount paid as a deposit.
Cancellations or changes communicated between 29 days and 11 days before the scheduled arrival date will imply a penalty equal to 50% of the deposit paid. We will refund the remaining 50% of the deposit paid.
Cancellations or changes communicated from the 9th day up to the date booked for the beginning of the stay will result in a penalty equal to the total amount of the deposit paid. We will not refund the deposit paid.
There is, therefore, no refund for cancellations without notice or without communication (no show).
In case of an early departure, for any reason, the stay must still be paid in full.
There is no refund for cancellations or no-shows, for any booking with discounts or promotions.
In case of late arrival compared to the agreed dates for the stay, regardless of the reason, the agreed rate for the entire reservation must still be paid in full.
In case of cancellation or no show of one or more people within a larger group, we will have to charge the full amount due for the booking.
The above conditions will also be applied for cancellations caused by force majeure.